About Us

Founded in 2017, The Social Process is a research and innovation practice that provides custom research, strategy, and design services. Built on the belief that research for innovation requires innovation in research, we help clients write their own futures with expertise, empathy, and an open mind. 

How we work

With you and for you. We operate as an extension of your team, bringing our capabilities while ensuring that your priorities and perspectives guide the process. Whether embedded within your organization or acting as your “agent in the field,” we prioritize collaboration at every stage. By aligning closely with your goals, we uncover meaningful insights that drive impactful decisions, ensuring that our research serves as a catalyst for the advancements at hand.

Practical and action-oriented. We’re focused not just on gathering insights but on helping you determine what comes next. We translate research findings into tangible strategies, equipping you with the clarity and confidence to move forward. Whether it's identifying market opportunities, refining product concepts, or optimizing user experiences, our work is designed to bridge the gap between insight and implementation.

Adaptive and tailored. Every project is unique, designed to meet to your specific needs. We curate the right mix of talent and expertise to bring fresh perspectives and deep expertise to each engagement. Whether conducting research remotely or onsite, we adapt to the context and constraints of each challenge, ensuring that you have the right tools and knowledge to succeed.

Robert Skoro

The Social Process is led by Robert Skoro, a classically trained anthropologist with 14+ years of experience helping organizations meet opportunities and solve complex challenges in local, global, and cross-cultural contexts. Robert draws on his experience as a social scientist, strategist, and human-centered designer in service of diverse user and stakeholder groups across Fortune 100 companies, startups, agencies, and non-profits alike.

In addition to his work with The Social Process, Robert has held positions in consumer insights, design research, innovation, and brand strategy with agencies and corporations specializing in food, healthcare, consumer electronics, and retail banking.